Returns

• We have a 60 day from delivery refund policy, which means you have 60 days after receiving your item to request a return.
• The product must be in a new and re-sellable condition.  
• If you'd like to initiate a return, please contact us via email at the link below and we’ll send you a return shipping label, as well as instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.
• Once received by us, your Shaka Shade will be inspected. 
• If your return is accepted, we will get back to you and refund your purchase amount to the method used during the transaction.  
• To submit a Refund, please get in contact with us here.

 

Warranty

While our Shades are designed to be super strong and durable, there are some cases where they might have a manufacturing fault.

What is covered by the Shaka Shade warranty?

All Shaka Shade products purchased from our official online store or authorised retailers are covered by a 1 year warranty against manufacturing faults.  

What should I do if I receive a faulty item or my Shaka Shade develops a fault?

Please contact our customer service team with the following information:

1. Your order number and email address.
2. A photograph of the fault.
3. Description of the fault. 

Can I get a replacement if my Shaka Shade is faulty and within the warranty period?

Yes, if your Shaka Shade is within the warranty period and terms, we'll offer you a replacement.

What is not covered by the Shaka Shade warranty?

Our warranty does not cover external damage to the product such as accidents, negligence, improper use or normal wear and tear.  

Do I need to return my faulty Shaka Shade to process the warranty claim?

Yes, please do not throw away your faulty product as you'll need to return it to us to process the warranty claim. You'll also be required to submit photographs.

How do I lodge a warranty claim?

1. Contact our customer support team through our Contact Us page and provide the above details.
2. We will then initiate a warranty return for your order.

Can Shaka Shade reject a warranty claim?

Yes, we reserve the right to reject any warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.

Does the Shaka Shade returns and warranty policy comply with AUS Consumer Law?

Yes, our returns and warranty policy includes the rights you are entitled to under Australian Consumer Law.